Digital workplace consultant, writer & speaker on design, business and technology trends
Co-authored with Larraine Solomon and originally published on LinkedIn. Over the last few weeks, we have spoken to many colleagues about how organisations have coped during the Covid-19 pandemic, asking them about the lessons they’ve learnt from it, and how it has made them think differently about the future. Inspired by everyone’s opinions, this is the Continue Reading
Am a quoted contributor to Mastering Messaging in the Workplace report by the business app Guild. It’s a welcome and prescient piece of research, examining the risks and opportunities of messaging for businesses. “The biggest opportunities for businesses using messaging lie in creating more autonomy in terms of how people work. It’s a real strength Continue Reading
Originally published on Simply Communicate. Heavily quoted in this response to the report. As communicators, what did we make of the recent Edelman Trust Barometer Report 2020 which was published a couple of weeks back? In general terms it does not make joyful reading. It does, though, make a very clear case for action to reverse the Continue Reading
Photo by antonella brugnola on Unsplash Originally published on CMSwire. The saying goes, a bad workman blames his tools. But a more fitting alternative is we get the technology we deserve. The articles continue to roll out about how messaging tools like Slack, Yammer, WhatsApp — not to mention the granddaddy of them all, email — are to blame Continue Reading
Originally published on Dezeen. With Brexit the British people have shown a greater appetite for risk than the creative sector, which needs to take the public more seriously or risk becoming irrelevant, says Martyn Perks of the Dissenters Design Network. A general election has been called. No one knows exactly what the UK public will do, but they Continue Reading
Originally published on Simply Communicate. Netflix has just announced they are using real people to help their users find new movies to watch. They are trialling a new feature called Collections. In their words, it adds a ‘human touch’ to film recommendations when used on their iOS mobile platform. It’s a bold move considering that many other Continue Reading
Originally published on CMSwire. As the business world grapples with the potential of AI and machine learning, new ethical challenges arise on a regular basis related to its use. One area where tensions are being played out is in talent management: between relying on human expertise or in deferring decisions to machines so as to Continue Reading
Originally published in CMSwire. If there’s one thing that’s inescapable at work, it’s metrics. Performance reviews, KPIs, goals, objectives, inputs … you name it, everything we do invariably ends up being measured, with a number or target of some kind assigned to it. However, the zeal with which some go about measuring (or trying to Continue Reading
Originally published in Internal Comms Pro. Employee active disengagement levels are the lowest ever recorded. Martyn Perks celebrates the success and talks about what smart communicators should do next in this Internal Comms Pro exclusive. Every year comes with it another statement of how little employees are engaged in their work. Late last year, pollsters Continue Reading
Originally published on CMSwire. Before looking ahead to 2019, let’s briefly look at where have we come from. That will help us figure out what to focus on in the days and months ahead. The “golden age of intranets” (if there ever was one) was characterized by a general agreement on the purpose of an Continue Reading