Does design make good policy?
Originally published in Design Week. It’s welcome news that a new government-backed design lab, to be launched this month, will aim to influence how government services are run. Yet it’s also cause for concern. There can be no doubt that designers make a positive impact on many people’s lives — especially when they help people access […]
Continue ReadingBehavioural design: a public dis-service
Originally published on spiked. A team of designers, led by PearsonLloyd and commissioned by the UK Department of Health, has managed to reduce the instances of aggressive behaviour in UK accident and emergency (A&E) wards by half. This is according to new research based on trials of newly designed A&E wards at two hospitals. Waiting times […]
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